Privacy policy

TryBiolike ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website trybiolike.com (the "Site") or make a purchase. Please read this policy carefully. By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide: When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via Stripe; we do not store your full credit card details)

Automatically Collected Information: When you visit our Site, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on the Site
  • Device identifiers
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and payment processing
  • To communicate with you about your order, account, or customer service inquiries
  • To send promotional emails and marketing communications (you may opt out at any time)
  • To improve our Site, products, and customer experience
  • To detect and prevent fraud or unauthorized transactions
  • To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following service providers who assist us in operating our business:

  • Payment Processors: Stripe processes your payment information securely. Their privacy policy is available at stripe.com/privacy.
  • Shipping Carriers: To deliver your orders, we share your name and shipping address with our fulfillment and shipping partners.
  • E-commerce Platform: Our Site is hosted on Shopify. Shopify's privacy policy is available at shopify.com/legal/privacy.
  • Analytics & Marketing: We may use services such as Google Analytics and Facebook Pixel to analyze Site traffic and improve marketing efforts.

We may also disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of TryBiolike, our customers, or others.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site usage, and assist in our marketing efforts. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the Site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Stripe's PCI-compliant systems. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

To exercise any of these rights, please contact us at support@trybiolike.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information. We do not sell your personal information. To submit a request, contact us at support@trybiolike.com.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TryBiolike
Email: support@trybiolike.com
Website: trybiolike.com